OfficeMate/ExamWRITER 12.0.3 SP6 is now available to download! This service pack allows you to select Demodex Infestation from impressions, updates the meaningful use measure descriptions, and updates the calculation of NQF 0055 for meaningful use and PQRS. In addition, this release fixes several known issues.
Note: Service Pack 7 (SP7) will be released in September to address the ICD-10 code changes that go into effect October 1, 2016. You may download and install SP6 now to address specific errors, or you may decide to wait for SP7 in September.
Downloading 12.0.3 SP6
Download the service pack [click here to download] and save it to the OfficeMate Updates folder on your network. If you don’t have an OfficeMate Updates folder on your network, create one now.
Installing 12.0.3 SP6
If you are an existing user, follow these instructions to upgrade to OfficeMate/ExamWRITER 12.0.3 SP6. Note that if you are already using version 12.0.2, then you only need to download and install the service pack (see page 15 in the instructions).
If you are a new user, follow these instructions to install OfficeMate/ExamWRITER 12.0.3.
Note: You must be logged in to the server and each workstation as a user with local admin rights when installing any software.
Click here to read about the new features, fixed issues, and known issues in OfficeMate/ExamWRITER 12.0.3.
Logging In after Installing SP6
In rare cases, a provider may not be able to log in to OfficeMate/ExamWRITER after installing the service pack. As a temporary workaround, the provider may open C:\OFFICEMATE\Login.exe and log in there. To correct this issue permanently, follow these steps:
- Log in to OfficeMate Administration.
- Click Setup and select Resource Setup.
- Select the affected provider from the list.
- Change any piece of information and click Save.
Note: You can change any piece of information. For example, change the last digit in a phone number and click Save. Change the last digit back and click Save again.
- Ask the provider to try logging in again.